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FREQUENTLY ASKED QUESTIONS (FAQ)

Online Catalogue > FREQUENTLY ASKED QUESTIONS (FAQ)

Delivery charges

Our delivery charges have been revised and are as follows:

Free postage on all orders
All orders £30 and above will be sent recorded delivery (at no extra cost to you)

Please note:
There is a minimum order charge of £5
All orders are sent Royal Mail 1st class
Orders under £30 can be upgraded to 1st class recorded for 75p.

Frequently Asked Questions (FAQ)

Who are we?

JillCraft is owned and run by Jill and Wayne, a husband and wife team. We have been trading since 2003 as a web-based craft supplier. Our aim has always been to offer the best prices we can on a wide range of card making and crafting supplies.

How do I contact you?

You can ring the office between 10am and 5pm on 01344 868371, outside these hours drop us an email at info@jillcraft.co.uk. We check the emails all day and do our best to reply the same day.

Write to us at:

43 Bruton Way
Bracknell
Berkshire
RG12 0GJ

Are you V.A.T. registered?

Yes we are, our VAT number is 869 7190 65. Customer from the Channel Islands can tick the 'VAT exempt' box when you check out to have the tax deducted from your total.

How can I pay for my order?

We accept most credit and debit cards (Mastercard, Visa, Switch/Maestro, Solo, Electron) through our secure payment gateway. Payments are processed by Worldpay. We also accept Paypal.

Can I give you my card details over the phone?

Yes you can. Simply choose the 'Phone Us With Card Details' option when you checkout, . We will process your card details offline and send you confirmation by email.

How much does postage and packing cost?

All orders below £30 will be charged £2.50 for postage and packing. All orders £30 and above will be free postage and packing and will be sent recorded delivery.

Please note: There is a minimum order charge of £5 All orders are sent Royal Mail 1st class Orders under £30 can be upgraded to 1st class recorded for £2.75.

How long will my order take to arrive?

Orders are dispatched within 1 - 2 working days. Royal Mail state that 1st class deliveries should arrive within 1 - 2 working days. However, we try to ship same day where possible.

Do you ship abroad?

No, at present we only ship to the United Kingdom. However, as we use Royal Mail this includes Northern Ireland, Channel Islands, Scottish Islands and BFPO addresses.

Do you have a printed catalogue?

Unfortunately we don't. Because of the sheer number of items we sell and the constant changing stock, it's not viable to produce a printed catalogue.

An item I want is out of stock.

Send an email to info@jillcraft.co.uk telling us what you want. We will email you as soon as it is available again.

There's an item I want which you don't stock.

Send us a mail or ring us up and we may be able to source it from our existing suppliers. If not, we'll do our best to recommend somewhere that can help you.

I'm interested in one of your products but am unsure how to use it.

Give us a call or send an email and we'll do our best to explain. Jill has been crafting for a few years and has tried pretty much everything we sell (!) so should be able to answer all your questions.

Substitutions and refunds?

Sometimes we have unplanned stock shortages. On those occasions we will either refund the cost of the item, supply a similar one or back order the item.

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Online Catalogue > FREQUENTLY ASKED QUESTIONS (FAQ)

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